Frequently Asked Questions
Navigating shipping, warranties, returns & more.
Contact Support
Need help? Our Support Team is ready to assist you.
Just reach out to us at support@shieldblinds.com, and we’ll take it from there!
Product
What makes Shield different from other blackout blinds?
Shield features a unique track system that eliminates gaps between the blinds and the window frame to ensure total darkness. The dual-layered honeycomb fabric combines non-woven polyester with a reflective thermal barrier to block light, insulate against heat, and reduce noise
What are the measurements of the frame?
The width of the frame is 2.5 cm, and the depth of the frame is 3.3 cm.
Do the Quartz-colored blinds completely block out all light?
Yes, Quartz-colored blinds provide complete light blockage, just like the Graphite, Ivory , Platinum and Walnut Shield Blinds.
Is Shield suitable for all window types?
Shield is designed to fit most standard window types, but there are a few considerations.
Shield won't fit windows that are not square. Additionally, the blinds require at least 3 cm of unobstructed recess space for proper installation. If your window doesn't meet these criteria, Shield may not be suitable for you.
Here's a list of compatible and incompatible window types to help you determine if our product is the right fit for your home:
- European Windows
- Tilt-and-Turn Windows
- Fixed Windows
- Sliding Windows
- Casement Windows
- Hung Windows
- Sash Windows
- Bay Windows
- Awning Windows
- Skylights
- Arched windows
What materials is Shield made from?
Shield’s frame is made from durable aluminum alloy, and its fabric features a non-woven polyester honeycomb design with an aluminum reflective layer inside.
Does Shield require any special maintenance?
Shield is low-maintenance. The non-woven polyester fabric resists dust and stains, requiring only occasional cleaning with a damp cloth. No special cleaners or treatments are necessary.
Is Shield safe for homes with children and pets?
Yes, Shield is cordless, which eliminates the risk of cord-related accidents. According to safety studies, cordless designs significantly reduce the risk of entanglement, especially for children under six years old.
Can I operate Shield remotely?
Currently, Shield can only be operated manually, but we will be releasing a motorized and smart home-compatible option in the future.
Measuring
How do I install Shield?
To install Shield, follow our step-by-step instructions in our Installation Guide.
What tools do I need to install Shield?
No tools are needed to install your blinds. The blinds come with all the necessary assembly parts and tools.
Can I install the blinds on skylights?
Shield may not fit windows that are out of square by more than 3.8 cm in width or height. Additionally, the blinds require at least 3 cm of unobstructed recess space for proper installation. If your skylight or window doesn't meet these criteria, Shield may not be suitable. For drywall installations without a supporting structure, you’ll need to use drywall anchors for added support.
What surfaces can I install Shield on?
Shield can be installed on virtually any surface, including wood, drywall, plaster, and brick, with the help of a weather strip—no screws or wall anchors are needed.
How many people do I need to install Shield?
In most cases, Shield can be installed by one person. However, for larger-sized blinds, having a second person to help may make the process easier and ensure proper alignment.
Where can I find the installation instructions?
You can find the complete installation instructions, including a step-by-step guides and video, on our Installation Guide.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders within the EU, UK, Australia, and to the rest of the world.
When will my order ship?
It typically takes 1-3 weeks to manufacture your Shield before it is ready to ship.
How long does shipping take?
Shipping takes 4-8 business days to Europe, the UK, Australia, and other international destinations.
What countries do you ship to?
We ship to Europe, UK, Australia, and to other international destinations.
Has my order shipped?
As soon as your order is shipped, we'll send you a shipping confirmation email with tracking information. If you believe your order should have shipped but haven’t received the confirmation, please contact us at support@shieldblinds.com. Including your order number will help us resolve the issue faster.
Does Shield require any special maintenance?
Shield is low-maintenance. The non-woven polyester fabric resists dust and stains, requiring only occasional cleaning with a damp cloth. No special cleaners or treatments are necessary.
Warranty & Returns
What is your return policy?
Return Policy
At Shield, we are committed to ensuring your satisfaction with our products. We offer a 30-day return policy for your convenience. Please review the details below to understand our return process:
Damaged or Missing Parts
If your product arrives damaged or with missing parts, please contact us within 7 days of receiving your order. We will produce and ship a replacement product or send the missing parts within 10 working days, free of charge.
30-Day Return Policy
If you wish to return your product, you may do so within 30 days of receiving it. Please note the following:
- We offer free returns within the 30-day period.
- To initiate a return, contact our customer support team at support@shieldblinds.com. We will provide you with a return label and instructions on how to return the product.
- The product must be returned in its original condition and packaging to be eligible for a refund.
Refunds
We will issue your refund within 5-10 business days of receiving the returned product. Please note that it may take additional time for your bank or credit card company to process and post the refund.
For any questions or concerns about your return, please reach out to us at support@shieldblinds.com.
How do I initiate a return?
To initiate a return, please contact our customer support team at support@shieldblinds.com within 30 days of receiving your product. We will provide you with a return label and detailed instructions on how to return the product. Once we receive the returned item, we will process your refund or exchange, depending on your request.
How does warranty work?
Shield is covered by a three-year warranty from the original date of purchase. Shield warrants to the original purchaser that the product is free from defects in material and workmanship for a period of two years. This warranty applies only to defects resulting from manufacturing errors and does not cover damage caused by misuse, neglect, improper installation, alterations, or any use unintended by the manufacturer.
If your Shield is found to be defective in materials or workmanship within the two-year warranty period, Shield will, at its sole discretion, either replace the defective product or repair the defective parts free of charge. This warranty does not cover any damages caused by external factors such as heat, solvents, or physical impact.
This warranty is limited to the original purchaser and is non-transferable. It does not affect your statutory rights. This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No representative or person is authorized to assume liability on behalf of Shield in connection with the sale or use of this product.
Shield is not liable for any incidental, indirect, or consequential damages resulting from the use or inability to use the product. To claim your warranty, please contact us at support@shieldblinds.com.
How do I initiate a warranty claim?
To initiate a warranty claim, please contact our customer support team at support@shieldblinds.com with details of the issue. We will provide you with instructions on how to proceed, including any necessary steps for returning the product if required. Once we review and verify the claim, we will either send replacement parts or replace the product based on the warranty terms.
Contact Support
Need help? Our Support Team is ready to assist you.
Just reach out and they'll take it from there!
